FAQS

HOW DO I TRACK MY ORDER?

Your order will process in 24-48 hours business hours. Once your order has shipped. An email will be sent to you containing tracking information. Allow 24-48 hours for your shipment details to update with delivery service, (USPS, UPS, FEDEX)

 

HOW DO I KNOW IF ORDER HAS BEEN PLACED?

Upon completion of your order, a confirmation email with the details of your order will be sent. Please ensure your checkout process is complete with the correct email address until you reach the page with your order number. 

WHAT IF MY ORDER HAS BEEN DELIVERED, BUT DIDN'T RECIEVE MY ORDER?

Please contact one of the following USPS,FEDEX or UPS to resolve issue or file claim. All packages are insured, Kickin It Scrubs/KickinSkinCare is not responsible for packages that have been delivered,  

Most orders deliver within 3-10 business days or so. Please allow up to 2 business days for your order to be processed during normal business hours.

 

Orders placed before 9am EST Monday-Friday will begin processing the same business day, barring any holidays. Orders placed after 12 noon EST will begin processing the following day.